Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Tier 1 Support Engineer di Logz.io kami kurasi dari Himalayas (kategori Teknologi & IT). Posisi ini ditandai sebagai remote — pastikan timezone dan syarat lokasi kandidat di deskripsi resmi. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
As a Tier 1 Support Engineer at Logz.io, you'll troubleshoot customer issues, support integrations, and provide timely customer communication in a fast-paced environment.
Requirements
- Availability to work weekdays night shifts (11 PM–7 AM) and Saturdays ( 6 PM- 6 AM )
- 2+ years in technical support or a customer-facing technical role
- Experience with AWS or Azure and familiarity with Kubernetes fundamentals
- Basic understanding of observability concepts: logs, metrics, and tracing
- Strong troubleshooting & problem-solving skills, ability to manage multiple priorities
- Excellent communication and customer management abilities
- Comfortable handling live incidents in a fast-paced environment
- Interest in AI-assisted tooling and modern cloud technologies
Originally posted on Himalayas