Desk Collection English Speaker

Descriptions: 

• Contact customers via telephone, WhatsApp, Email, or other communication channels regarding outstanding payments.
• Remind customers of payment due dates and provide information regarding their payment obligations.
• Negotiate and follow up on payment commitments from customers.
• Maintain positive and professional communication with customers while adhering to company policies and procedures.
• Record collection activities, payment commitments, and customer responses accurately in the system.
• Monitor customer accounts and ensure timely follow-up on overdue payments.
• Coordinate with internal teams regarding customer payment issues and account status.
• Achieve daily, weekly, and monthly collection targets set by the company.
• Ensure all collection activities comply with applicable regulations and company standards.

Qualification :

• Minimum 1 year of experience as a Desk Collection Officer, Collection Officer, or in a related role.
• Experience in Call Center, Customer Service, or Telecollection is an advantage.
• Intermediate level of English proficiency, both spoken and written.
• Experience handling English-speaking customers is preferred.
• Proven experience in collection activities through phone calls, emails, WhatsApp, and other communication channels.
• Strong negotiation, communication, and problem-solving skills.
• Comfortable working with targets, KPIs, and performance standards.
• Able to work independently as well as collaboratively within a team while following management directions.
• Proactive, self-motivated, and highly initiative-driven with strong follow-up skills.
• Willing to work in a fast-paced and results-oriented environment