Driver Operations Associate (Performance)

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! 

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. 

Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing  an even more global presence. 

Your impact won't end there; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives. You are the one who will directly empower our driver-partners and ensure their long-term economic viability.

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you’ll do: 

• Monitor and analyze daily, weekly, and monthly metrics performance

• Create and execute driver activation initiatives to increase active drivers, including communications, campaign, incentives, bonuses.

• Work closely with Demand teams to ensure order fulfillment, projects & maintain supply reliability.

• Monitor active driver performance and provide insight & recommendation to improve supply.

• Lead a small team to achieve metrics targets and deliver excellent execution.

• Initiate driver engagement initiatives such as: (targeted communication, incentives, or campaigns) to improve order response rate / fulfillment

What we seek: 

• Strong communication and interpersonal skills.

• Analytic and problem-solving mindset with the ability to act quickly on operational issues.

• Ability to multitask and thrive in a fast-paced environment.

• Strong sense of ownership, attention to detail, and ability to collaborate across teams.

• Comfortable communicating with drivers.

What you’ll need:

• Bachelor’s degree from a reputable university, preferably in Management, Operations, or related fields.

• Minimum 1-2 years of experience in operations, logistics, supply management, ride-hailing or related industries

• Good written and verbal communication skills in English.

• Proficiency in Google Spreadsheets and Slides.