Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support Representative role at KMDC Employment Services is curated from Bossjob (category Teknologi & IT). Note the work location (Cavite, Calabarzon, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide technical support to customers via phone, email, or chat.
- Diagnose and resolve technical issues related to software and hardware.
- Assist customers in navigating and utilizing products effectively.
- Document all interactions and retain a knowledge base of common issues.
- Collaborate with team members to improve support processes and customer satisfaction.
Requirements
- Educational Qualifications: High School diploma or equivalent.
- Experience Level: At least 6mos. Technical Support Call Center Experience or At least 1 year CSR Call Center Experience.
- Skills and Competencies: Strong technical support skills, proficient in English.
- Qualities and Traits: Excellent communication skills, problem-solving abilities, and a customer-oriented mindset.
- Responsibilities and Duties: Ability to work in a fast-paced environment, multitasking across different platforms.