Job Description
Full details about the role and requirements
Yukerja Summary
The Financial Customer Service Representative - Financial role at Metacom Careers is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
As a Financial Customer Service Representative, you will provide exceptional customer support by assisting clients with financial account inquiries, transactions, billing concerns, and other banking or financial service-related requests. You will deliver accurate information, resolve customer concerns efficiently, and ensure compliance with company policies and financial regulations while providing a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries regarding financial products, services, accounts, and transactions through phone, email, or chat.
- Assist customers with account maintenance, billing inquiries, payment concerns, disputes, and transaction verification.
- Process account updates, service requests, and other financial-related transactions accurately and efficiently.
- Resolve customer concerns while maintaining a high level of professionalism and customer satisfaction.
- Meet quality, productivity, and service level goals while complying with company policies and regulatory requirements.
Qualifications:
- Must have at least 6 months Customer Care Executive experience
- Must have B2 or higher CEFR English proficiency level.
Why Join Us?
- 22 Paid Leaves