Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative - Travel and Hospitality role at Metacom Careers is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
As a Travel and Hospitality Customer Service Representative, you will provide exceptional customer support by assisting travelers with reservations, bookings, itinerary changes, cancellations, and other travel-related inquiries. You will ensure a seamless customer experience by delivering accurate information and resolving concerns through phone, email, or chat.
Key Responsibilities:
- Assist customers with travel-related inquiries, reservations, bookings, cancellations, and itinerary modifications.
- Provide information on flights, hotels, transportation, and other travel services.
- Process booking changes, refunds, and travel requests in accordance with company policies.
- Resolve customer concerns promptly while delivering a positive and professional customer experience.
- Accurately document customer interactions and update reservation details in the system.
- Utilize Global Distribution Systems (GDS), such as Amadeus, Sabre, Galileo, or Worldspan, to manage travel reservations, when applicable.
- Meet quality, productivity, and customer satisfaction targets while complying with company policies and service standards.
Qualifications:
- Must at least have 1 year GDS Experience
- Must be Highschool graduate (Old curriculum) or Senior Highschool Graduate
Why Join Us?
- **7,800 - 25,000: Account Allowance