Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Metacom Careers is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (San Juan, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Assist customers with product and service information to enhance their experience.
- Manage and schedule appointments effectively to ensure customer satisfaction.
- Collaborate with team members to maintain a smooth workflow and positive work environment.
- Document customer interactions and feedback to help improve services.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
- Skills and Competencies: Strong English language proficiency; excellent customer service skills; problem-solving abilities; effective scheduling skills; ability to work collaboratively in a team; strong interpersonal skills.
- Responsibilities and Duties: Engaging with customers through various communication channels to provide assistance.
- Working Conditions: A fast-paced environment typical of a call center setting.
- Qualities and Traits: Patient, empathetic, and a strong desire to help others.