Job Description
Full details about the role and requirements
Yukerja Summary
The Supervisor Teknisi (Samarinda) role at Haier is curated from JobStreet (category Teknologi & IT). Note the work location (Samarinda, East Kalimantan) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Core Responsibilities
Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.
Supervise technicians during customer repair services and provide support when issues arise during the repair process.
Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.
Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.
Analyze spare parts requirements on a monthly basis.
Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.
Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.
Carry out customer satisfaction surveys at dealer locations.
Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.
Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.
Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.
Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.
Issue tax invoices for customer payments related to electronic goods service activities.
Manage spare parts sales administration.
Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.
Competencies Required
4 years of experience in the same position
Diploma / bachelor's degree of electrical engineering
Excellent communication skills, both verbal and written
Good networking and Negotiation skill
Good knowledge and understanding of technical issue
Good leadership, Responsive, Persuasive and Innovative
Excellent Inter-personal Skills, Fast Learner, Team Developer
Flexible and open to changes and able to manage multiple tasks in restricted timeframes
Thriving at Microsoft office (Power point/Excel/Word), ERP
Willing to be placed all over Indonesia
Fully vaccinated for Covid-19
Placement: Samarinda