Job Description
Full details about the role and requirements
Yukerja Summary
The Contract and Portfolio Assistant Manager role at PT. ARSA Manajemen Fasilitas (ARSA Indonesia) is curated from Glints (category Keuangan & Perbankan). Note the work location (Ciputat Timur) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description:
- Manage the execution of facility management contracts to ensure compliance with contract terms, Service Level Agreements (SLA), and Key Performance Indicators (KPI).
- Oversee the operational performance of assigned client portfolios, ensuring service quality, efficiency, and client satisfaction.
- Coordinate with Operations, Engineering, Housekeeping, Security, Procurement, Finance, and other internal teams to ensure seamless service delivery.
- Monitor contract deliverables, identify operational risks, and implement corrective actions to improve performance.
- Conduct regular site visits and operational reviews to evaluate service quality and compliance with company standards.
- Prepare operational reports, performance analyses, and business reviews for management and clients.
- Support contract renewal, variation orders, and new business mobilization activities.
- Manage client relationships by handling escalations, conducting regular meetings, and ensuring timely resolution of operational issues.
- Monitor budget utilization, operational costs, and profitability of assigned portfolios.
- Ensure all operations comply with company policies, client requirements, and applicable health, safety, and regulatory standards.
- Collaborate with Business Development during tender preparation, operational planning, and transition processes for new projects.
- Drive continuous improvement initiatives to enhance operational efficiency and customer experience.
Qualifications:
- Bachelor's degree in Business Management, Industrial Engineering, Civil Engineering, Mechanical Engineering, Electrical Engineering, or other related disciplines.
- Minimum 3–5 years of experience in Facility Management, Property Management, Building Management, Project Management, or Contract Management.
- Experience handling multiple client accounts or project portfolios is highly preferred.
- Strong understanding of contract management, SLA, KPI, budgeting, and operational performance monitoring.
- Familiar with integrated facility management services, including technical services, housekeeping, security, landscaping, pest control, and other support services.
- Excellent stakeholder management and client relationship skills.
- Strong analytical thinking, problem-solving, and decision-making abilities.
- Demonstrated leadership with the ability to coordinate cross-functional teams.
- Proficient in Microsoft Office (especially Excel and PowerPoint); experience with CMMS, CAFM, or ERP systems is an advantage.
- Excellent communication and presentation skills in both Bahasa Indonesia and English.
- Willing to travel and conduct regular site visits across operational locations.