Scheduler Officer (Admin Operations)

We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries. We are currently seeking an Operations Admin (Scheduler) to join our growing team. Our work environment is collaborative, dynamic, and fast-paced, where every team member is encouraged to share ideas that drive innovation and efficiency.

Key Responsibilities

• Coordinate and manage the scheduling of GPS tracking unit installations for customers.

• Liaise with internal departments to ensure smooth and efficient fitment operations.

• Maintain and update the fitment scheduling system, ensuring accurate data entry and reporting.

• Monitor and report fitment progress to ensure timely completion.

• Proactively identify and resolve scheduling conflicts or operational issues.

• Maintain accurate and up-to-date records of all fitment appointments and statuses.

• Proactively monitor the OTRS ticketing system to ensure timely ticket handling, minimize pending cases, and maintain response and resolution performance in accordance with Service Level Agreements (SLAs).

• Ensure compliance with company policies and procedures related to scheduling operations.

• Deliver excellent customer service to maintain high satisfaction levels.

Qualifications

• Conversational level of English proficiency.

• Minimum Diploma (D3) or equivalent qualification.

• At least 2 years of experience in scheduling, dispatching, or a related field.

• Strong computer literacy, including experience with scheduling or CRM/ OTRS ticketing systems.

• Excellent organizational and time management skills.

• Detail-oriented, accurate, and capable of multitasking effectively.

• Strong communication skills, with the ability to engage effectively with customers and stakeholders at all levels.

• Able to work both independently and collaboratively in a fast-paced, deadline-driven environment.