Job Description
Full details about the role and requirements
Yukerja Summary
The Senior System Engineer (Managed Service Level 1 - Senior) role at Indo Online Mitra Usaha (Vox Asia / Bravehub) is curated from JobStreet (category Teknologi & IT). Note the work location (Bandung, West Java) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
General Requirements
Minimum a Diploma or Bachelor's Degree in Computer Engineering, Telecommunications, Computer Science, Information Technology, or equivalent.
At least 5 years of professional experience in a related field.
Proficient in Microsoft Azure, VMware, Microsoft Intune, and Microsoft 365 Suite.
Solid understanding of Cloud technologies and IT systems architecture.
Fluent in English (spoken and written) at a minimum of EU C1 level.
Preferred experience in a supervisory or coordinator role in IT Systems/Networks/Database Administration or a similar domain.
Main Responsibilities
Monitor systems and respond proactively to incidents and alerts.
Analyze and resolve incidents within agreed SLA timelines.
Collaborate with engineering teams to troubleshoot and address issues raised via monitoring tools.
Schedule and execute manual patch deployments as listed in internal documentation.
Act as the first responder for license renewals and escalate as per procedure.
Provide technical support for systems and infrastructure, serving both internal stakeholders and external clients.
Profile
Holds an IT-related diploma/degree or has equivalent experience.
Demonstrates strong operational knowledge of IT systems and infrastructure.
Able to work both independently and in a collaborative team environment.
Well-organized, capable of multitasking, managing priorities, and delivering on deadlines.
Excellent communication and interpersonal skills.
Flexible and adaptable to changing schedules (including potential shift work) and evolving technical responsibilities.
Proficiency in English is essential; knowledge of French is a plus.
Technical Skills
Solid foundation in IT Systems Engineering.
Strong experience with:
Operating Systems: Windows (required), Linux (a plus)
Virtualization: VMware
Cloud Platforms: Microsoft Azure, general cloud concepts
Device and Endpoint Management: Microsoft Intune
Productivity Tools: Microsoft 365 Suite
Networking fundamentals
Scripting skills in PowerShell and/or Python are a strong advantage.