Job Description
Full details about the role and requirements
Yukerja Summary
The UK Financial Collections Team Leader (2 years in collections and team handling) role at Stark Asia Solutions Inc. is curated from Bossjob (category Keuangan & Perbankan). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Qualifications
- Minimum of 2 years work experience collection operations and Team Handling
- Exposure to UK/US/AU Banking / Collections
- Knowledge about collections domain and understanding of the process and bucket flows
- Experience in collections team management and familiar with the data and reports pertaining to collections
- Understanding of collections terminologies, guidelines and laws.
Responsibilities
- Lead and supervise the collections team to achieve KPIs.
- Monitor productivity, quality, and compliance.
- Coach team members and manage performance.
- Handle customer escalations and complex cases.
- Analyze collections reports and bucket performance.
- Ensure compliance with UK/US/AU collections policies and regulations.
- Drive process improvements and operational efficiency.