Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Care Service -Premium Telco role at Metacom Careers is curated from Bossjob (category Hukum). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
*Provided exceptional customer support to premium telecommunications customers via phone, email, and chat.
*Assisted customers with account management, billing inquiries, service activations, plan upgrades, and contract-related concerns.
*Resolved customer issues efficiently while ensuring a high level of customer satisfaction and first-call resolution.
*Troubleshot basic mobile, internet, and network service issues, escalating complex concerns to the appropriate technical teams.
*Educated customers on products, services, promotions, and self-service tools to enhance their overall experience.
*Maintained accurate customer records and documented all interactions using CRM systems.
*Processed service requests, account updates, and order transactions in accordance with company policies.
*Identified opportunities to upsell or recommend additional products and services based on customer needs.
*Met key performance indicators (KPIs) for quality, productivity, customer satisfaction (CSAT), and adherence to service standards.
*Handled sensitive customer information while ensuring compliance with data privacy and security policies.
Job Requirements
- Good Communication Skills
- Willing to work Onsite-Cubao
- Willing to work on a Shifting Schedule
- HS/SHS Grad (depending on the account)
-Must be 18 years old and above (legal age)
-College fresh graduates and undergraduates of any course are welcome to apply
Highschool Graduates (Old Curriculum) or SHS Graduates for the new curriculum
-Applicants with or without call center experience are welcome to apply
-Must be currently residing within Metro Manila areas.