Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at Metacom Careers is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Mandaluyong, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service support via phone, email, and chat.
- Assist customers with inquiries regarding products, services, and order statuses.
- Resolve customer complaints and issues in a timely and effective manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service efficiency and customer satisfaction.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: Fresh Graduate or 0–2 years of experience in customer service.
- Skills and Competencies: Excellent English language proficiency.
- Skills and Competencies: Strong problem-solving abilities and interpersonal skills.
- Skills and Competencies: Ability to work effectively in a team environment.
- Skills and Competencies: Experience in scheduling and call centre operations is a plus.