Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative- Hygiene Services role at Metacom Careers is curated from Bossjob (category Logistik & Supply Chain). Note the work location (Manila, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
*Respond to customer inquiries regarding hygiene products and services through phone, email, and chat.
*Process service requests, orders, and customer account updates accurately and efficiently.
*Schedule, confirm, and coordinate hygiene service appointments with customers and field service teams.
*Resolve customer complaints and service issues promptly while maintaining a high level of customer satisfaction.
*Provide product and service information, including pricing, service plans, and company policies.
*Coordinate with operations, logistics, and technicians to ensure timely service delivery.
*Follow up with customers to ensure service quality and address any outstanding concerns.
*Handle billing inquiries, service renewals, and contract-related questions.
*Meet customer service performance metrics, including response time, resolution rate, and customer satisfaction.
*Identify opportunities to upsell or recommend additional hygiene products and services based on customer needs.
*Ensure compliance with company policies, health and safety standards, and data privacy regulations.