Job Description
Full details about the role and requirements
Yukerja Summary
The Performance and CX Manager role at Richeese Factory is curated from JobStreet (category Marketing & Penjualan). Note the work location (Bandung, West Java) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
This is a full-time position that plays a crucial role in driving customer experience excellence and performance optimisation across our operations. In this role, you will be responsible for developing and implementing direct marketing strategies whilst managing our customer relationship management (CRM) initiatives to enhance customer satisfaction, retention, and lifetime value. You will work closely with cross-functional teams to translate customer insights into actionable marketing campaigns and performance improvements that directly impact our business growth and competitive positioning.
Requirement :
Bachelor's degree in Marketing, Business Administration, Communications, or related field
Minimum 5 years of experience in direct marketing, CRM management, or customer experience roles within a commercial environment
Proven expertise in CRM platforms and marketing automation tools
Strong analytical skills with proficiency in data analysis and interpretation
Demonstrated ability to develop and manage marketing campaigns with measurable results
Excellent knowledge of customer segmentation, targeting, and personalisation strategies
Outstanding communication and presentation skills, with the ability to influence stakeholders at all levels
Experience in the food and beverage or hospitality industry (preferred)
Placement in Bandung