Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Supervisor role at ExcelSource Multi-Purpose Coop is curated from Bossjob (category Teknologi & IT). Note the work location (Paranaque, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Manage daily operations of the customer service team to ensure high-quality support.
- Train and mentor team members to enhance performance and customer satisfaction.
- Develop and implement customer service policies and procedures.
- Monitor key performance indicators (KPIs) to assess team effectiveness and customer feedback.
- Resolve escalated customer issues promptly and efficiently.
Requirements
- Job Title: Customer Service Supervisor
- Job Function: Account Supervisor
- Responsibilities and Duties: Strong understanding of customer service best practices and crisis management.
- Qualities and Traits: Excellent leadership and interpersonal skills with a focus on team development.
- Qualities and Traits: Exceptional problem-solving abilities and conflict resolution skills.
- Qualities and Traits: Ability to analyze data and metrics to drive improvements in service delivery.
- Qualities and Traits: Strong communication skills, both written and verbal, to liaise effectively with customers and team members.