Job Description
Full details about the role and requirements
Yukerja Summary
The Call Center Representative role at Asia Peopleworks Inc. is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
- Customer Service and Collections Handling
- Inbound and Outbound Call Management
- Customer Inquiry Resolution and Complaint Handling
- Account Information Accuracy and Timely Processing
- Effective Communication (Calls, Email, Helpdesk)
- Internal Coordinationand Team Collaboration
- CRM Monitoring and Escalation Management
- Call Documentation and Records Management
- Data Encoding and Records Updating (CIS Handling)
- Debit/Credit Memo
- Preparation
- Payment Arrangement
- Recommendation and Account Endorsement
- Delinquent Account
- Handling and Fraud Escalation
- Risk Identification and Reporting
- Collection Target Achievement and Service Compliance
Job Requirements
- Open to Fresh Graduates (any 4 year’s course)
- Excellent verbal and written communication skills
- Strong interpersonal and negotiation abilities
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
- Detail-oriented and highly organized
- Ability to handle difficult conversations professionally
- Experience in customer service, call center, or
- collections (internship or part-time is a plus)
Bacground in
Business, Finance, or related field