Job Description
Full details about the role and requirements
Yukerja Summary
The Senior Application Support Specialist role at Cartrack is curated from JobStreet (category Teknologi & IT). Note the work location (Setiabudi, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responsibilities :
Provide technical support for both IoT devices and SaaS platform.
Resolve customers enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.
Maintaining and updating technical documents and procedures.
Identifying and resolving system issues.
Perform daily system monitoring, verifying integrity and availability of Cartracks application.
Perform daily post installation/ QA validation
Review systems and application logs for remote diagnostic of field devices.
Provide training and assistance to users of Cartrack application systems.
Provide on-site field support and installation, verify completion of scheduled jobs.
Internal IT support.
Requirements :
Diploma or Bachelor Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience.
0-3 years of experience in the IT service with experience/knowledge in Application Support and Web Services.
Knowledge of API (Postman) and technologies like GPS/GSM/Mobile Phone/Vehicles will be an advantage.
Proficient in English.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Technically independent with good initiative.
Strong analytical problem-solving skills with an out-of-box approach in providing solutions.