Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative (NO MOCK CALL) - OPEN FOR ALL | Virtual Processi… role at STACKph is curated from Bossjob (category Teknologi & IT). Note the work location (Makati, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service via various channels including chat and email.
- Assist customers with inquiries, troubleshooting, and issue resolution.
- Maintain records of customer interactions and follow up on outstanding issues.
- Collaborate with team members to improve customer satisfaction and operational efficiency.
- Educate customers about products and services, ensuring they have the information needed.
Requirements
- Educational Qualifications: High school diploma or equivalent preferred.
- Experience Level: 0–2 years of customer service experience preferred.
- Skills and Competencies: Proficient in English; strong problem-solving skills; experience with Salesforce is a plus.
- Qualities and Traits: Excellent communication skills; team player; adaptable to changing environments.
- Responsibilities and Duties: Ability to handle multiple tasks and prioritize effectively.
- Working Conditions: Remote work environment with flexible scheduling options.