Yukerja Summary
The Senior Customer Success Specialist SaaS (m/w/d) Remote o. Hybrid, VZ/TZ role at DigitalCheckIn is curated from Remote Jobs (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
? We’re not looking for traditional support.
We’re looking for someone who:
- Understands SaaS or can quickly get up to speed
- Truly helps customers succeed (not just answers questions)
- Identifies problems before they escalate
- And is eager to actively improve processes and the product
If you’re just looking to work through tickets ? this isn’t the right fit.
If you enjoy understanding systems and making them better ? keep reading.
? Who We Are
Digital CheckIn is a SaaS platform for digital attendance tracking in education and business.
Our software is used thousands of times every day—and this is exactly where you’ll need a keen sense of:
- Customer processes
- Technical interdependencies
- Common sources of error in the system
Responsibilities
? Your Role
You’ll serve as the bridge between:
? The customer
? The product
? The process
and ensure that everything works better than before.
? Responsibilities
- Supporting our SaaS customers during day-to-day operations
- Onboarding, training, and structured introduction of new customers
- Analyzing technical and process-related customer issues
- Developing and optimizing help and onboarding structures
- Creating FAQs, guides, and internal playbooks
- Identifying recurring issues and deriving product improvements
- Working closely with Product and Development
- Testing new features from the customer’s perspective
- Building scalable customer success processes
Qualifications
? What You Should Bring to the Table
- Experience in customer success, SaaS support, or the software industry
- Genuine interest in digital products and processes
- Very good basic technical understanding (web apps, tools, logic)
- Structured, independent work style
- Ability to analyze problems rather than just solve them
- Strong communication skills + clear language
? Must-haves (important!)
- You’ve already worked with software or SaaS tools
- You understand how digital processes work
- You can wrap your head around systems, not just people
? Bonus Points
- Experience with SaaS Customer Success or tech support
- Experience with onboarding or training
- Interest in product development or automation
- Affinity for AI (e.g., tools, workflows, automations)
? Not a Good Fit
- A purely call center or ticket-processing mindset
- No interest in digital tools or SaaS products
- Only administrative or organizational experience with no technical background
Benefits
? What to Expect with Us
- Real responsibility instead of just processing tickets
- Direct influence on product and customer processes
- Close collaboration with founders and the development team
- Plenty of creative freedom
- Modern SaaS environment
- Flexible hours and remote work available
?? Application
Send us a quick message:
- Why you’re interested in SaaS and digital products
- What tools or systems you’ve used before
- How you analyze problems
- When you can start
No need for a perfect cover letter—but please be specific, not vague.
Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/senior-customer-success-specialist-saas-mwd-remote-o-hybrid-vztz-digitalcheckin