Head Butler Luvury Villas

Job Summary:

The Head Butler is responsible for leading and managing the Butler team to deliver exceptional, personalized, and seamless guest experiences at Svara by Mazari Villas. This role ensures the highest standards of luxury service, attention to detail, and guest satisfaction, while coordinating closely with Front Office, Housekeeping, F&B, and Maintenance teams.

The Head Butler acts as the primary guest experience leader on property, ensuring that each guest journey reflects the brand’s values of exclusivity, warmth, and refined hospitality.

Key Responsibilities

Guest Experience & Service Excellence

1.     Oversee and ensure delivery of personalized butler services for all guests.

2.     Act as the main point of contact for VIPs, long-stay guests, and special occasions.

3.     Anticipate guest needs and ensure proactive, discreet, and attentive service at all times.

4.     Handle guest requests, feedback, and complaints professionally and efficiently.

5.     Ensure all guest preferences are recorded, communicated, and consistently executed.

Butler Team Leadership & Training

1.     Lead, schedule, and supervise the Butler team to ensure smooth daily operations.

2.     Train and mentor butlers on service standards, luxury etiquette, and brand values.

3.     Conduct daily briefings to align the team on arrivals, departures, and guest preferences.

4.     Monitor performance, discipline, grooming, and service consistency.

5.     Support recruitment, onboarding, and performance evaluations of Butler staff.

Operational Coordination

1.     Coordinate closely with Housekeeping, Front Office, F&B, and Maintenance to ensure seamless guest experiences.

2.     Ensure villas are fully prepared prior to guest arrival (setup, amenities, special requests).

3.     Supervise in-villa dining, special setups, celebrations, and bespoke guest experiences.

4.     Ensure SOPs, service flows, and brand standards are followed consistently.

Quality Control & Brand Standards

1.     Conduct regular inspections of villas and guest areas from a service perspective.

2.     Ensure presentation, cleanliness, and ambiance meet luxury standards.

3.     Maintain confidentiality, discretion, and professionalism at all times.

4.     Uphold the identity and positioning of Svara by Mazari Villas as a luxury brand.

Administration & Reporting

1.     Prepare daily service reports, guest feedback summaries, and service improvement notes.

2.     Track guest preferences, service incidents, and resolution follow-ups.

3.     Assist management with service audits and guest satisfaction reviews.

Qualifications & Requirements

Education: Diploma or Bachelor’s Degree in Hospitality Management or related field.

Experience:

1.     Minimum 5–7 years of experience in luxury hospitality, villas, or boutique resorts.

2.     At least 2–3 years in a senior butler or supervisory role.

3.     Experience handling VIP, high-profile, or ultra-luxury guests is highly preferred.

Technical & Service Skills:

1.     Strong knowledge of luxury service etiquette, butler standards, and personalized hospitality.

2.     Excellent understanding of villa operations and guest journey management.

3.     Familiar with PMS and guest preference systems (advantage).

Soft Skills:

1.     Exceptional communication and interpersonal skills.

2.     Strong leadership, coaching, and team management ability.

3.     Calm, polished, and professional under pressure.

4.     High attention to detail, discretion, and integrity.

5.     Strong problem-solving and guest recovery skills.

Language: Fluent in English (spoken and written). Additional foreign languages are a strong advantage.