Bossjob Teknologi & IT Full Time

Cruise Customer Care Representative

Metacom Careers

Pasay, National Capital Region, Philippines PHP 23.000 – 26.000 Posted 1 days ago
Location Pasay, National Capital Region, Philippines
Salary PHP 23.000 – 26.000
Job Type Full Time
Country Filipina
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Job Description

Full details about the role and requirements

Yukerja Summary

The Cruise Customer Care Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Pasay, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Job Responsibilities


Provided exceptional customer support to guests by assisting with cruise reservations, itinerary inquiries, booking modifications, cancellations, and payment processing. Responded to customer inquiries via phone, email, and live chat, delivering accurate information about cruise packages, onboard services, travel requirements, and company policies. Resolved customer concerns promptly and professionally while ensuring a positive guest experience. Coordinated with internal departments and cruise partners to manage reservations, special requests, and travel documentation. Processed refunds, credits, and reservation changes in accordance with company policies, maintained accurate customer records using reservation and CRM systems, and consistently met customer satisfaction, quality, and productivity standards.


Cruise

Shifting Schedule

Onsite

Fresher

High School Graduate (Old curriculum) / ALS Graduate



Sumber: Bossjob Updated 6 min ago 190 views

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