Job Description
Full details about the role and requirements
Yukerja Summary
The Senior ServiceNow Developer role at DysrupIT is curated from Himalayas (category Teknologi & IT). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
JOB SUMMARY
We are seeking experienced ServiceNow Senior Developers / Technical Consultants to support a large-scale Customer Service Management (CSM) initiative within a complex healthcare enterprise environment. This role focuses on hands-on platform development, workflow automation, integrations, and scalable ServiceNow solution delivery. The ideal candidate is a true developer and technical consultant with strong experience across CSM and ITSM implementations, capable of operating independently while collaborating with architects, stakeholders, and cross-functional teams.
JOB RESPONSIBILITIES
- Design, develop, and configure ServiceNow solutions across CSM and ITSM environments.
- Build scalable workflows, automations, and platform customizations within ServiceNow.
- Develop and maintain custom applications, integrations, and Service Portal functionality.
- Configure and support Flow Designer, workflows, subflows, and automation logic.
- Create and maintain client scripts, business rules, script includes UI policies, UI actions, and ACLs.
- Design and manage data models including custom tables, relationships, and CMDB integrations.
- Develop integrations using REST APIs, spokes, import sets, and transform maps.
- Collaborate with architects, stakeholders, and delivery teams to translate business requirements into technical solutions.
- Participate in troubleshooting, optimization, and platform enhancement efforts.
- Support enterprise-level implementations while maintaining development best practices and platform scalability.
REQUIRED TECHNICAL SKILLSET
- Strong hands-on ServiceNow development experience.
- Experience implementing and supporting Customer Service Management (CSM).
- Strong scripting experience utilizing Glide APIs and ServiceNow development best practices.
- Strong understanding of data modeling, table relationships, extensions, and platform architecture.
- Experience with ACLs, role-based security, and platform governance.
- Flow Designer experience including custom flows, subflows, and automation development.
- Experience with Service Portal and UI configuration.
- Experience with Import Sets and Transform Maps.
- Experience with REST API integrations and third-party system connectivity.
- Ability to work within both legacy and modernized ServiceNow environments.
- Strong troubleshooting and debugging capabilities.
SOFT SKILLS AND DELIVERY EXPECTATIONS
- Strong communication skills with the ability to clearly explain technical concepts and development decisions.
- Ability to operate independently without requiring excessive oversight or direction.
- Comfortable working directly with stakeholders, architects, and delivery leadership.
- Strong ownership mentality and accountability over assigned workstreams.
- Ability to adapt quickly in fast-paced enterprise consulting environments.
- Proactive and engaged approach — asks questions, addresses blockers, and does not wait to be directed.
- Strong sense of urgency; raises concerns early rather than allowing issues to sit unresolved.
- Collaborative mindset with willingness to work across multiple teams and disciplines.
- Strong documentation, organizational skills, and attention to detail.
- Consulting mindset with professionalism in client-facing environments; balances technical execution with business context.
- Openness to embracing new AI technologies and tools such as Echelon.
PREFERRED EXPERIENCE
- Enterprise consulting experience.
- Healthcare or regulated industry experience.
- Experience supporting large-scale platform implementations.
- Exposure to Solution Architecture responsibilities.
- Multi-module ServiceNow experience across ITSM, CSM, ITOM, HRSD, SAM, or FSM.
- Experience working within matrixed enterprise delivery organizations.
PREFERRED CERTIFICATIONS
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – Customer Service Management (CIS-CSM) — Required
- Additional CIS certifications are a plus
WHAT WE OFFER
- Competitive compensation package commensurate with experience.
- Government-mandated benefits plus supplemental HMO coverage.
- Collaborative and professional work environment.
- Career growth opportunities within a growing organization.
- Hybrid/Remote work arrangement (where applicable).
Originally posted on Himalayas