AVP, Payment Operations Manager, Operations

Job Purpose

To manage payments operations department, with core objectives as follows:

• To enable department to support the bank’s business growth by delivering high quality of service and at the same time controlling & mitigating operational risks as well as regulatory risks.
• To identify value added activities, to achieve & improve process efficiency.
• To manage people resources and to plan staffs development.

Job Duties & responsibilities 

• Ensure that all payment transactions are checked and authorised correctly in accordance to DOA and Service Levels Agreement.
• Lead payment processing team in supporting projects related with payment and cash management (GTS), process or procedure development and review on proposal of new Cash Management products.
• Liaise and build strong relationship with BU/SU and Branches, to ensure smooth transaction process and to meet customer expectations.
• Analyse, propose and lead business re-engineering process in payment Operations, to support business initiatives.
• Develop people and ensure staffs performance meets the qualification standard.
• Build an open communication environment through regular team meetings and create solid team work within the department.
• Manage and control department cost and expense against budget.
• Ensure timely submission of regulatory reporting and internal reports including metric & productivity.
• Implement Risk Control Framework and ensure integrity of the entire risk management process; i.e. previous audit finding, CSA, MASt and CORS by reviewing/visiting them twice a year and implement the corrective actions.
• Monitor & follow up nostro & sundry reconciliation reports and ensure no outstanding items more than 7 days.
• Review and update Payment Operations Procedure, including Service Level Agreement & BCP documentation.
• Provide feedback to superior on operations policies and processes that are affected by changes on system, bank business, central bank regulation, etc.

Location:

Jakarta Head Office

Job:

Operations

Schedule:

Regular

Employee Status:

Full time