Data Center Critical Facility Manager (Batam)

JOB PURPOSE

The Critical Facility Manager (CFM) is accountable for the safe, reliable, and efficient operation of all critical infrastructure at an assigned data center site, ensuring 100% uptime in line with client SLAs and CBRE operating standards. The CFM leads the on-site engineering and technician team, owns the site's maintenance and compliance programs, and acts as the primary operational point of contact for the client at the facility.

KEY RESPONSIBILITIES

• Own overall accountability for critical facility uptime, safety, and compliance across electrical, mechanical, and fire/life-safety systems.
• Lead, coach, and manage the on-site team of Shift Leads, Shift Technicians, and Day Technicians, including scheduling, performance management, and development.
• Direct the Planned Preventive Maintenance (PPM) program in coordination with the CMMS Planner, ensuring maintenance windows meet client MOP/SOP standards.
• Own Method of Procedure (MOP), Standard Operating Procedure (SOP), and Emergency Operating Procedure (EOP) governance for the site, including periodic review and update.
• Manage incident response and root cause analysis (RCA) for any critical event, producing client-facing incident reports within agreed timelines.
• Act as the primary operational escalation point for the client, attending governance meetings and reporting on site performance, risk, and capacity.
• Oversee vendor and subcontractor performance for specialist critical systems (UPS, generators, cooling, BMS/EPMS, fire suppression).
• Manage the site operating budget, including OPEX tracking, spares inventory, and vendor contract performance.
• Ensure full compliance with EHS standards, permit-to-work protocols, and local regulatory requirements.
• Drive continuous improvement initiatives, including energy efficiency, PUE optimization, and operational risk reduction.

KEY QUALIFICATIONS

• Bachelor's degree in Electrical, Mechanical, or related Engineering discipline (or equivalent technical experience).
• Minimum 8 years of experience in critical facility, data center, or mission-critical environment operations, with at least 3 years in a leadership role.
• Strong working knowledge of UPS systems, standby generators, precision cooling, switchgear, BMS/EPMS, and fire suppression systems.
• Demonstrated experience managing teams in a 24/7 shift environment.
• Experience with hyperscale or colocation data center operations preferred.
• Strong incident management, RCA, and client communication skills.
• CDCP, CDFOS or any relevant certification is preferred