Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Agent (Project-Based | Full-Time and Part-Time) role at Newstel GmbH is curated from Himalayas (category Kerja Remote). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
📍 Remote – Open to candidates in the Philippines
⏱️ Full-Time and Part-Time | Project-Based
💻 Use Your Own Device
📅 About the Role
We're looking for a Customer Service Agent to join our growing team! In this role, you'll provide professional customer support via email and chat, assisting customers with orders, payments, deliveries, and general inquiries. You'll play an important role in delivering an exceptional customer experience while contributing to the continuous improvement of our service in a dynamic, international, and remote work environment.
💬 What You’ll Do
- Respond to customer inquiries regarding orders, payments, deliveries, and general concerns via email and chat
- Use customer feedback to help develop new ideas and continuously improve the customer experience
- Stay updated on company products, services, and processes to give accurate information
- Ensure timely and accurate resolution of customer concerns within agreed SLAs
- Maintain and update customer records in the system
- Follow company guidelines and SOPs to deliver consistent service quality
🎯 What You Bring
- Excellent written and spoken English language skills
- Previous experience in customer service or email support
- Strong communication and interpersonal skills
- Comfortable working with technology and computer systems
🚀 Interested? Apply now to be part of our candidate pool! We look forward to connecting with you.
Originally posted on Himalayas