Job Description
Full details about the role and requirements
Yukerja Summary
The Service Desk Support role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide technical support to end-users through various communication channels.
- Troubleshoot and resolve hardware and software issues efficiently.
- Maintain service desk documentation and knowledge base.
- Ensure optimal service delivery and customer satisfaction.
- Collaborate with other IT teams to escalate issues as needed.
Requirements
- Educational Qualifications: Bachelor’s degree in Information Technology or a related field.
- Experience Level: 18months years in a service desk or technical support role.
- Skills and Competencies: Proficient in technical support, service desk operations, and customer service.
- Responsibilities and Duties: Ability to document and track support tickets accurately.
- Qualities and Traits: Strong problem-solving skills and excellent communication abilities.
- Working Conditions: Fast-paced environment with potential for remote work opportunities.