Job Description
Full details about the role and requirements
Yukerja Summary
The Travel Service Quality Specialist role at Panorama JTB Tours Indonesia is curated from JobStreet (category Teknologi & IT). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Descriptions:
Service Monitoring: Oversee service quality before, during, and after tour operations.
Audit & SOP: Conduct service audits for sales & operational teams to ensure SOP compliance.
Document Check: Verify travel documents, tour information, and service standards.
Reporting: Prepare regular service quality and customer satisfaction reports.
Field Evaluation: Perform operational monitoring and field evaluations when required.
Qualifications:
Strong analytical thinking, problem-solving, and observation skills.
Detail-oriented with a strong customer service excellence mindset.
Excellent communication and cross-team coordination skills.
Proficient in Excel/Google Sheets for data reporting.
Able to work under tight deadlines and manage time effectively.