Sales and Operations Associate (Office Support)

Job Summary

The Sales and Operations Associate (Office Support) is responsible for supporting the company's sales operations by managing customer inquiries, presenting company products, processing orders, coordinating with internal departments, and ensuring excellent customer service. The role requires a confident and customer-oriented individual who can effectively communicate with various types of customers while maintaining professionalism.

The ideal candidate has a strong background in sales support, order processing, customer relationship management, and administrative operations, preferably within the FMCG, food distribution, or agricultural products industry.

Key Responsibilities

Sales Support

• Present and promote the company's egg and rice products to existing and potential customers.
• Build and maintain positive relationships with customers through phone calls, messaging platforms, email, and face-to-face interactions.
• Confidently handle customer inquiries, concerns, complaints, and objections in a professional manner.
• Prepare product quotations and assist customers with pricing, availability, and promotions.
• Follow up pending quotations and customer orders.
• Assist in achieving monthly sales targets through excellent customer engagement.

Operations Support

• Receive, encode, and process customer orders accurately.
• Coordinate daily with Warehouse, Inventory, Logistics, and Purchasing teams to ensure timely order fulfillment.
• Monitor delivery schedules and update customers regarding order status.
• Ensure all sales documents are complete and properly filed.
• Maintain accurate customer records and sales reports.

Customer Service

• Provide excellent after-sales support.
• Resolve customer concerns promptly while maintaining a high level of customer satisfaction.
• Maintain professionalism even when dealing with difficult customers.
• Develop long-term customer relationships through quality service.

Administrative Tasks

• Prepare daily sales reports and operational updates.
• Maintain organized filing of sales documents and customer records.
• Assist management with operational reports and other administrative duties as assigned.

Qualifications

• Bachelor's Degree in Business Administration, Marketing, Management, or any related course.
• Minimum of three (3) years of experience in Sales Support, Sales Operations, Customer Service, or Office Administration.
• Experience in the FMCG, food distribution, retail, agricultural products, or related industries is highly preferred.
• Experience in handling customer accounts and processing sales orders.

Required Skills

• Strong communication and interpersonal skills.
• Confident in presenting products and discussing product benefits with customers.
• Comfortable speaking with different types of customers and handling challenging customer situations.
• Excellent negotiation and customer service skills.
• Strong organizational and multitasking abilities.
• Detail-oriented with high accuracy in documentation.
• Computer literate, particularly in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure in a fast-paced environment.
• Team player with a positive attitude and strong work ethic.

Preferred Qualifications

• Experience handling eggs, rice, or other FMCG products is an advantage.
• Knowledge of order processing, inventory coordination, and logistics operations.
• Familiarity with sales reporting and customer database management.

Personal Attributes

• Confident and professional communicator.
• Customer-focused and service-oriented.
• Self-motivated and results-driven.
• Flexible and adaptable to changing business needs.
• Honest, reliable, and accountable.
• Able to build rapport with customers and maintain positive business relationships.
• Willing to learn and continuously improve.

Benefits:

• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Application Question(s):

• Are you willing to work from Monday – Saturday?
• How old are you?
• Are you willing to be assigned on site at our Pasig office along C. Raymundo Pasig City?
• When are you willing to start?
• Are you resigned?
• What is your asking rate?
• What is your contact number?
• Have you attached your resume?
• Which city do you live?
• Are you willing to work overtime when necessary?How many years of experience do you have in the position you are applying for?