Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support Lead (IoT) role at Cartrack is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
About the Role
We are looking for an Technical Support Manager (IoT) to oversee day-to-day operational activities, ensure service excellence, and lead a high-performing technical team. This role plays a key part in ensuring operational efficiency, managing technical incidents, and supporting continuous improvement across systems and products
Key Responsibilities
Oversee day-to-day support operations, including manpower planning and incident management.
Ensure SLAs, KPIs, and productivity targets are met.
Manage the OTRS ticketing system and escalation processes.
Monitor system and product health and drive timely issue resolution.
Lead resolution of complex technical issues and continuous improvement initiatives.
Collaborate with product, engineering, and vendor teams.
Provide technical and product training when required.
Requirements
Bachelor’s degree in a technical field.
Minimum 3-5 years of managing team, leadership experience in application support or technical operations.
Experience in SaaS or System Integrator environments is an advantage.
Experience supporting IoT-based solutions and API integrations is preferred.
Strong incident management, troubleshooting, and problem-solving skills.
Excellent leadership and communication skills.
Ability to work effectively under pressure in a fast-paced environment.