Job Description
Full details about the role and requirements
Yukerja Summary
The IT Application Support role at Daya Solutions Innovations is curated from JobStreet (category Teknologi & IT). Note the work location (South Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description
Act as first-level technical support for log investigation during operational incidents or error reports.
Escalate potential bugs or abnormal system behavior to the engineering/development team as needed.
Extract and organize data from logs to support operational needs.
Monitor and analyze system/application from various sources (e.g., Log, Datadog).
Requirements
Bachelor's Degree in Computer Science or equivalent
Minimum of 1 year of experience in Application Support.
Familiarity with financial transaction flows such as PPOB, Multifinance, Disbursement, and Payment Gateway (e.g., inquiry & payment processing, balance checking, settlement).
Strong knowledge and experience with API-based systems is a must.
Experience working with system logs, application logs, or monitoring tools (e.g., Datadog, new relic, grafana,dynatrace), and maintain alert.
Ability to respond quickly and accurately during incidents or service disruptions.
Clear written and verbal communication skills, especially in documenting investigation steps and explaining technical findings to non-technical stakeholders.
Able to work independently or collaboratively in a fast-paced and operationally critical environment.
Willing to be on-call or provide support outside regular hours during high-impact incidents (if needed).
Willing to work onsite (WFO) and in shifting schedules.