Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative Voice/Non-Voice Account role at SMCS Outsourcing is curated from Bossjob (category Teknologi & IT). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Assist customers via voice and non-voice channels to address inquiries and resolve issues.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Document customer interactions in the CRM system for tracking and quality assurance.
- Collaborate with team members to improve service delivery processes.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
- Job Title: Customer Service Representative Voice/Non-Voice Account
- Job Function: Customer Service Representative
- Responsibilities and Duties: Ability to handle high volume of calls and inquiries effectively.
- Working Conditions: Comfortable in a fast-paced, team-oriented environment.
- Qualities and Traits: Strong communication skills, patience, and problem-solving capabilities.
- Qualities and Traits: Ability to empathize with customers and maintain professionalism under pressure.
- Qualities and Traits: Strong attention to detail and organizational skills.