Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative Voice/Non-Voice Account role at SMCS Outsourcing is curated from Bossjob (category Kesehatan). Note the work location (Pasig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional customer service to clients via voice and non-voice communication channels.
- Respond to customer inquiries and resolve issues promptly and effectively.
- Maintain a clear and professional communication style while interacting with customers.
- Document customer interactions and provide feedback to improve service quality.
- Collaborate with team members to enhance overall service delivery.
Requirements
- Educational Qualifications:High school diploma or equivalent preferred.
- Experience Level:1-3 years of experience in a customer service role.
- Skills and Competencies:Strong English language proficiency; excellent customer service skills.
- Qualities and Traits:Empathetic, patient, and problem-solving oriented.
- Working Conditions:Ability to work in a fast-paced environment, both in-office and remotely.