Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative Non Voice Account role at TREG Outsourcing is curated from Bossjob (category Teknologi & IT). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Respond to customer inquiries and provide excellent service through non-voice channels.
- Assist customers with product information, order status, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Provide feedback on customer trends and issues to enhance overall service quality.
Requirements
- Educational Qualifications:High school diploma or equivalent preferred.
- Experience Level:0–2 years of experience in customer service or related field.
- Skills and Competencies:Proficient in English language with strong communication skills.
- Skills and Competencies:Excellent problem-solving abilities and a customer-centric mindset.
- Qualities and Traits:Patience, empathy, and the ability to work in a team environment.
- Responsibilities and Duties:Aptitude for handling difficult situations calmly and professionally.