Job Description
Full details about the role and requirements
Yukerja Summary
The boat charter operation officer role at Legends Bistro Bar & Sports is curated from JobStreet (category Teknologi & IT). Note the work location (Bali) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Daily Charter Operations
Manage daily yacht/boat charter schedules and operational flow
Ensure all charters depart and return on schedule
Coordinate captains, crew, drivers, catering, photographers, and vendors
Monitor weather conditions and operational safety readiness
Ensure all operational checklists are completed before departure
2. Guest Experience Management
Oversee guest journey from booking confirmation until post-charter follow-up
Ensure luxury hospitality standards are maintained consistently
Handle guest requests, complaints, and last-minute changes professionally
Ensure yachts are presented according to brand standards
3. Crew & Vendor Coordination
Manage communication and scheduling with captains and crew
Build and maintain relationships with suppliers and operational partners
Ensure vendors deliver services on time and according to standards
Monitor crew discipline, punctuality, and grooming standards
4. Maintenance & Yacht Readiness
Coordinate routine maintenance and repair schedules
Ensure fuel, amenities, inventory, and equipment readiness
Monitor yacht cleanliness and presentation before every charter
Report technical or operational issues immediately
5. Administrative & Reporting
Maintain operational records and charter documentation
Track operational expenses and report budget usage
Prepare weekly operational reports
Maintain SOP implementation and operational efficiency
6. Business Support & Optimization
Improve operational systems and workflows
Assist management in scaling operations efficiently
Identify operational bottlenecks and propose solutions
Support sales/marketing team with operational feasibility and scheduling
7. Guest Service & Steward Duties
Provide onboard steward service for guests when required
Prepare and present welcome drinks, refreshments, and catering service according
to company standards
Ensure guest areas are clean, organized, and impeccably presented before and during charters
Assist with table setup, food and beverage service, and guest comfort throughout the voyage
Anticipate guest needs and provide discreet, professional service
Maintain inventory of guest amenities, beverages, towels, and hospitality supplies
Assist with special occasions, celebrations, and VIP requests onboard
Support the crew in creating a seamless and memorable guest experience