Job Description
Full details about the role and requirements
Yukerja Summary
The Online Customer Service Representative role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Pasay, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide timely and effective support to customers via online channels.
- Resolve customer inquiries and issues efficiently while ensuring a positive experience.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service processes and customer satisfaction.
- Stay updated on product knowledge and company policies to assist customers accurately.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years of customer service experience.
- Skills and Competencies: Excellent communication and interpersonal skills.
- Skills and Competencies: Proficiency in using online communication tools and software.
- Qualities and Traits: Strong problem-solving orientation and a customer-first mindset.
- Working Conditions: Ability to work flexible hours, including evenings and weekends as needed.