Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Success Engineer (Open to Fresh Graduates and Entry-Level Applicants) role at Amici Mercantile Inc. is curated from Bossjob (category Magang & Fresh Graduate). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Responds to customer inquiries and complaints by coordinating with the concerned personnel and/or departments and providing effective and efficient solutions.
Duties and Responsibilities:
- Ensures that all customer concerns are being communicated with the concerned personnel or departments for evaluation and proper action.
- Keeps accurate records of correspondence with customers and internal personnel for future references.
- Provides history, references and other documents needed for the investigation of customer concerns.
- Creates reports regarding service, logistics, installation, preventive maintenance, testing and commissioning, etc., to initiate corrective and preventive actions.
Job Qualifications:
- Bachelor's Degree graduate of Mechanical Engineering
- Must be a team player
- Must have good communication (written and verbal) and interpersonal skills
- Must have basic problem-solving skills
- Must be able to work well under pressure
Functional Requirements:
- Excellent written and verbal communication skills (English )
- Ability to plan, organize and execute
- Information management
- Team-leadership
- Formal presentation skills
- Persuasiveness
- Adaptability
- Innovation
- Judgment
- Decision-making
- Stress tolerance
- Ability to work on / thru word doc, XLS, online CRM and email.