JobStreet Keuangan & Perbankan Kontrak

WFM CONTACT CENTER - BANKING

Mitracomm Ekasarana

Central Jakarta, Jakarta ไม่เปิดเผยเงินเดือน Posted 17/6/2026
Location Central Jakarta, Jakarta
Salary ไม่เปิดเผยเงินเดือน
Job Type Kontrak
Country Indonesia
Apply Now

Job Description

Full details about the role and requirements

Yukerja Summary

The WFM CONTACT CENTER - BANKING role at Mitracomm Ekasarana is curated from JobStreet (category Keuangan & Perbankan). Note the work location (Central Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Kualifikasi :

  • Pendidikan D4/S1 Semua Jurusan

  • Memiliki pengalaman kerja minimal 1 tahun sebagai WFM/RTFM Contact Center

  • Memiliki kemampuan Analisis data performance Agent dengan baik

  • Familiar dengan System Zendesk/Sales Force

  • Ready Sistem Shifting dan Join Secepatnya

Jobdesk :

  • Monitoring Real time operasional semua layanan yang ada di operasional call center dalam menangani traffic call

  • Melakukan pengecekan dan tindak lanjut log DC terkait attendance, adherence dan menemukan ketidaksesuaian setiap agent call center

  • Menjalankan action plan/recovery plan saat terjadi peningkatan call Membuat rekap performansi service level seluruh layanan operasioanl call center

  • Membuat rekap data picklist dari setiap agent dan data absensi agent

  • Melakukan supervisi bagi DC untuk memastikan setiap DC menjalankan tugasnya dengan baik.


Sumber: JobStreet Updated 8 hr ago 9 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from JobStreet. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

Tips for Applying to WFM CONTACT CENTER - BANKING

  1. Read the full description and ensure your skills match before applying to Mitracomm Ekasarana.
  2. Tailor your CV and cover letter to keywords in the job description — especially for Keuangan & Perbankan roles.
  3. Click Apply Now to go to JobStreet. The hiring process is entirely on the source site.
  4. Prepare an updated portfolio or LinkedIn profile if required during screening.
  5. Beware of payment requests — legitimate jobs do not charge application fees.

Related articles: CV ATS · Career Blog & Tips