Glints Teknologi & IT Full Time

Application Support Engineer (Complaint Handling)

PT. KITA BANTU INDONESIA

Pancoran IDR 4.604.000 – 6.906.000 Posted 4 days ago
Location Pancoran
Salary IDR 4.604.000 – 6.906.000
Job Type Full Time
Country Indonesia
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Job Description

Full details about the role and requirements

Yukerja Summary

The Application Support Engineer (Complaint Handling) role at PT. KITA BANTU INDONESIA is curated from Glints (category Teknologi & IT). Note the work location (Pancoran) before applying. Yukerja.com is not the employer — applications are handled on the official source site.

Job Description:

1. Menerima dan menangani complaint transaksi dari user.

2. Melakukan analisa terhadap permasalahan serta memberikan solusi.

3. Melakukan workaround sesuai prosedur APS yang berlaku.

4. Mendokumentasikan complaint dan solusi ke dalam report.

5. Berkoordinasi dengan Supervisor Complaint Handling terkait operasional, rekonsiliasi data, dan kebutuhan aplikasi.

6. Berkoordinasi dengan Tim Application Support untuk penyelesaian permasalahan teknis.


Kualifikasi:

1. Menguasai Linux.

2. Mampu membuat scripting menggunakan Linux Shell.

3. Menguasai Oracle Database.

4. Memahami Java Application.

5. Memahami WebLogic.

6. Mampu membaca log aplikasi Java.

7. Mampu menganalisis isu transaksi aplikasi dan memberikan solusi.

8. Memiliki kemampuan komunikasi yang baik.

9. Nilai tambah apabila menguasai Dynatrace dan ELK/Kibana.

Sumber: Glints Updated 6 hr ago 7 views

Disclaimer: Yukerja.com is a job aggregator, not an employer. This listing is aggregated from Glints. Applications are processed on the official company or source site. We are not responsible for listing accuracy.

Tips for Applying to Application Support Engineer (Complaint Handling)

  1. Read the full description and ensure your skills match before applying to PT. KITA BANTU INDONESIA.
  2. Tailor your CV and cover letter to keywords in the job description — especially for Teknologi & IT roles.
  3. Click Apply Now to go to Glints. The hiring process is entirely on the source site.
  4. Prepare an updated portfolio or LinkedIn profile if required during screening.
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