Sozo Skin - Clinic Sales Manager (Balikpapan)

Job Descriptios:

Client Relationship Management

• Serve as the primary point of contact for VIP and high priority clients.

• Maintain long-term relationships through regular follow-ups and personalized communication.

• Understand clients’ needs and preferences to recommend suitable treatments/products.

Sales & Revenue Generation

• Achieve individual and clinic sales targets by promoting premium packages and high-end services.

• Upsell and cross-sell relevant products and services based on client profiles.

• Manage consultations from inquiry to conversion, ensuring a seamless experience.

• Ensure clients are well-informed of procedures, pricing, aftercare, and expectations.

• Running all the clinic initiative that translate to sales

Customer Experience & Retention

• Deliver luxury level service that enhances client satisfaction and loyalty.

• Handle complaints or concerns with professionalism and empathy.

• Maintain a clean, welcoming, and premium environment for clients.

Administrative Duties

• Maintain accurate working file SPC

• Track and report sales performance and client feedback.

• Coordinate scheduling and follow-ups to ensure timely service delivery for the patient

Job Requirements:

Education & Experience

• Bachelor’s degree preferred (business, marketing, or health/beauty-related field).

• Minimum 2–5 years of experience in sales or client service, preferably in the beauty, wellness, or healthcare industry.

• Experience dealing with premium client is a strong advantage.

Skills & Competencies

• Strong interpersonal and communication skills.

• High emotional intelligence and empathy.

• Proven sales and negotiation skills.

• Professional grooming and confident, pleasant demeanor.

• Knowledge of skincare, beauty, and aesthetic treatments is preferred.

• Familiarity with CRM tools and sales reporting.

Other Requirements

• Flexible with working hours (including weekends and evenings if needed).

• Goal-oriented and self-motivated.