Job Description
Full details about the role and requirements
Yukerja Summary
The Salesforce Support role at PT DIGITEK MITRA SOLUTIONS is curated from Glints (category Teknologi & IT). Note the work location (Kebayoran Baru) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Masa Kerja: 12 Bulan
Jobdesc:
- Monitor Salesforce system health, API limits, dan data storage capacities setiap hari.
- Track automated background jobs, Apex queue workflows, dan scheduled data deployments.
- Cek status service middleware, error rate, failed message queue.
- Eskalasi hasil monitoring ke IT Application jika ditemukan anomali dari monitoring.
- Terima & catat laporan issue dari user yang diterima dari Helpdesk.
- Triage & klasifikasi severity berdasarkan dampak bisnis.
- Investigasi & resolusi issue ringan, eskalasi issue ke L2 dan L3.
- Dokumentasi & closure incident root cause, action taken, timeline, resolusi, lesson learned.
- Post-deployment verification: verifikasi fungsi berjalan normal. Jika ada issue langsung rollback sesuai runbook.
Requirements:
- Sertifikasi Salesforce Certified Administrator (ADM-201).
- Memiliki pemahaman tentang navigasi Salesforce Setup, Event Monitoring, dan Salesforce Shield.
- Berpengalaman menggunakan platform pemantauan enterprise seperti Datadog, Splunk, New Relic, atau Salesforce Optimizer.
- Mampu mengoperasikan lingkungan ITSM standar seperti Jira Service Desk atau ServiceNow.
- Memahami dasar-dasar query SOQL, struktur API (REST/SOAP), dan analisis log otomatis.
- Minimal 1–2 tahun pengalaman praktis dalam peran pemantauan infrastruktur TI atau Service Desk.