Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service role at Xanh SM is curated from JobStreet (category Teknologi & IT). Note the work location (Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job description
Receive customer information through various channels: Hotline, Social Media, Email, Text Message
Support and handle any arising issues for customers and drivers during the service process
Provide consulting, answers, and solutions to customer and driver inquiries or complaints related to GreenSM products and services
Conduct surveys to gather feedback, and assess customer satisfaction regarding product quality, services, and after-sales programs
Implement sales and customer service programs according to plan (promotions, loyalty programs, etc.)
Record and report customer feedback, proposing timely and effective solutions
Requirements:
Minimum Bachelor’s Degree (S1)
Prior experience in ride-hailing, transportation, or mobility services will be a plus.
Fluent in English (spoken & written)
Be willing to work assigned shifts (including holidays and public holidays), to support 24/7 operations.
Minimum 1–2 years of experience in Customer Service
Strong communication and interpersonal skills
Problem-solving mindset and customer-oriented attitude
Able to work under pressure and in a fast-paced environment