IT Support

IT Support

Topgolf Jakarta is looking for a proactive, service-oriented, and technically skilled IT Support to join our team. In this role, you will be responsible for ensuring the smooth operation of the company's IT infrastructure, providing technical support to end-users, and maintaining hardware, software, and network systems to support daily business operations.

Key Responsibilities:

• Provide technical support for hardware, software, network, and system-related issues.

• Install, configure, maintain, and troubleshoot computers, laptops, printers, POS systems, CCTV, and other IT equipment.

• Monitor and maintain the company's network infrastructure, including LAN/WAN, Wi-Fi, and internet connectivity.

• Perform routine preventive maintenance, system updates, and software installations to ensure optimal system performance.

• Respond promptly to IT support requests and resolve technical issues in a timely manner.

• Provide IT support for company operations, meetings, and events as required.

• Manage user accounts, email accounts, system access, and IT asset inventory.

• Coordinate with external vendors for IT maintenance, repairs, and technical support when necessary.

• Maintain accurate documentation of IT assets, support activities, and system configurations.

• Ensure compliance with the company's IT policies, security standards, and data protection procedures.

• Support the implementation of new technologies and recommend continuous improvements to the company's IT systems.

Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

• Minimum 3–5 years of experience as an IT Support or in a similar role.

• Strong knowledge of hardware, software, operating systems, installation, configuration, troubleshooting, and system maintenance.

• Proficient in computer networking (LAN/WAN), Wi-Fi, Microsoft Windows, Microsoft 365, printers, CCTV, and other IT peripherals.

• Basic knowledge of servers, Active Directory, backup solutions, and network security is an advantage.

• Strong analytical and problem-solving skills with the ability to resolve technical issues efficiently.

• Excellent communication and interpersonal skills with a customer-oriented mindset.

• Able to work independently as well as collaboratively while managing multiple priorities in a fast-paced environment.

• Willing to provide technical support outside regular business hours when required.

• Self-motivated, detail-oriented, responsible, and committed to delivering effective IT solutions.