Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative role at FSP Global Solutions Inc. is curated from Bossjob (category Teknologi & IT). Note the work location (Mandaluyong, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Assist customers with inquiries and provide exceptional service via phone, email, and chat.
- Resolve customer complaints and issues efficiently and effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance the overall customer experience.
- Provide product information and support to customers as needed.
Requirements
- Educational Qualifications: High school diploma or equivalent.
- Experience Level: 1–3 years of experience in customer service or related field.
- Skills and Competencies: Strong communication and interpersonal skills.
- Skills and Competencies: Proficiency in using customer service software and Microsoft Office Suite.
- Qualities and Traits: Ability to work in a fast-paced environment and adapt to changing priorities.
- Qualities and Traits: Strong problem-solving skills and a customer-oriented mindset.