Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service/Teller role at Kop. Nusantara is curated from JobStreet (category Teknologi & IT). Note the work location (Bandung, West Java) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description
Provide fast, accurate, and professional customer service for member transactions and administrative requests.
Assist members by providing clear information about the company's products and services.
Handle member inquiries and complaints effectively, ensuring timely resolution and high customer satisfaction.
Ensure all member documents and transactions comply with internal policies and operational procedures.
Perform daily transaction reconciliation and prepare operational reports.
Collaborate with internal teams to ensure smooth and efficient daily operations.
Requirements
Minimum Diploma (D3) or Bachelor's Degree (S1) in any field.
At least 1 year of experience as a Customer Service or Teller in a bank, cooperative, or other financial institution.
Strong understanding of customer service, transaction processing, and administrative operations.
Familiar with operational procedures and regulatory compliance.
Excellent communication, interpersonal, customer service, and problem-solving skills.
Proficient in Microsoft Office applications.
Detail-oriented, trustworthy, responsible, and able to work in a fast-paced, target-driven environment.
Professional with a customer-oriented mindset.
Willing to be placed in Bandung, West Java.