Job Description
Full details about the role and requirements
Yukerja Summary
The Telco Customer Support Representative – Clark Pampanga role at STACKph is curated from Bossjob (category Teknologi & IT). Note the work location (Pampanga, Central Luzon, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Join our Telco Account team in Clark, Pampanga! As a Customer Support Representative, you will assist customers with inquiries, troubleshoot technical issues, and provide excellent service to ensure customer satisfaction. This role is ideal for individuals eager to start or grow their career in the BPO industry.
Key Responsibilities
- Handle inbound and outbound calls related to telco services.
- Assist customers with billing, technical, and account-related concerns.
- Provide accurate information and resolve issues efficiently.
- Document customer interactions and escalate complex cases when needed.
- Meet performance metrics and contribute to team success.
Qualifications
- High School Graduate (with or without BPO experience).
- Strong communication and problem-solving skills.
- Willingness to work onsite in Clark, Pampanga.
- Ability to adapt in a fast-paced environment.
Benefits
- Competitive salary package
- Performance incentives
- Health insurance coverage
- Paid training and continuous learning opportunities
- Career growth and promotion pathways
- Employee engagement programs