Chief Operasional

Key Responsibilities

• Lead and supervise the daily operations of all operational departments.
• Develop, implement, and monitor operational policies, procedures, and standards.
• Ensure the building operates safely, efficiently, and complies with applicable regulations.
• Coordinate with department heads, including Engineering, Security, Housekeeping, Tenant Relations, Parking, and other support functions.
• Monitor operational performance and identify opportunities for continuous improvement.
• Prepare and manage operational budgets while ensuring cost efficiency.
• Handle escalated operational issues, resident complaints, and emergency situations.
• Ensure preventive maintenance programs are properly executed.
• Monitor vendor and contractor performance to ensure service quality and contract compliance.
• Conduct regular operational meetings and provide guidance to department managers.
• Prepare operational reports and present performance updates to management.
• Ensure compliance with company policies, health and safety standards, and legal requirements.
• Support the achievement of company objectives through effective operational planning and execution.

Qualifications

• Bachelor's degree in Engineering, Property Management, Business Administration, or a related field.
• Minimum 3–7 years of experience in property management, building management, hospitality, or facility management.
• At least 3 years of experience in a managerial or leadership role.
• Strong leadership, communication, and problem-solving skills.
• Excellent planning, organizational, and decision-making abilities.
• Knowledge of building operations, facility management, budgeting, and regulatory compliance.
• Proficient in Microsoft Office and operational reporting.