Job Description
Full details about the role and requirements
Yukerja Summary
The Tech-savvy Paralegal with a passion for customer service role at Codekeeper is curated from Remote Jobs (category Hukum). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
Tech-savvy Paralegal with a passion for customer service
Join Codekeeper and take a pivotal role in driving customer success for our clients. As a LegalTech company, we operate at the intersection of legal drafting and review, customer communications, and technical support. We are searching for a talented Paralegal who is passionate about delivering exceptional customer service and excels in a dynamic, multifaceted role.
Applications are open for the next two months, and we will hire the right candidate as soon as we find the perfect fit.
Role Description
As a Tech-savvy Paralegal within the Customer Success team, this role is pivotal in ensuring customers attain their desired outcomes using our product or service. This responsibility is crucial for enhancing customer satisfaction and retention. You will act as an essential bridge between our company and its customers, championing customer success and satisfaction. Additionally, the duties shall include conducting legal research, drafting legal documents, and offering support on legal matters, contributing significantly to our overall service quality.
Key Responsibilities
Legal Drafting/Review
- As part of our service customers require written agreements incorporating their
requirements. You’ll be managing this process by drafting the legal language to fit those
requirements
- You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
Customer Service
- You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
- Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
Tech Setup Support
- Customers will also be required to set up connections between their source code management platform
- You will support them in this process and make sure everything is administered correctly on our side
Sales Support
- Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
- This is done via email and website chat
Report Drafting
- Some of our customers require us to inspect information they provide
- You draft the reports and send them back to them
About the Company
Codekeeper was founded by tech industry professionals to revolutionize software escrow for the cloud era. We offer state-of-the-art software escrow solutions that mitigate third-party risks in business operations. As a remote-first company with a central office in The Hague, we prioritize a healthy, resilient organization to support the development of our app.
? codekeeper.co/
What We Offer
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
What We Are Looking For
We are seeking a motivated individual ready to embrace this challenge. While extensive legal or technical experience is not expected, familiarity with LegalTech concepts is crucial for success in this role.
- Prior experience in customer success or similar role is preferred
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
Additional
Requirements
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Additional Info
- Job Location: Remote
- Join us to shape the future of software escrow!
How to Apply
Please send an application that speaks directly to how you would like to fill this position. There are no right answers or expectations. Show us your role in our company’s future and our role in yours. Address some of the work we do. Introduce yourself as a colleague. Feel free to respond in either Dutch or English.
Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/tech-savvy-paralegal-with-a-passion-for-customer-service-codekeeper-himala