Job Description
Full details about the role and requirements
Yukerja Summary
The Field Application Specialist IVD role at PT. UBC Medical Indonesia is curated from Glints (category Kesehatan). Note the work location (Cakung) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
We are looking for a proactive Application Specialist with a strong interest in laboratory diagnostics and In Vitro Diagnostic (IVD) instruments to provide application support, product training, and technical assistance to customers and internal teams.
Key Responsibilities
- Deliver product training and application support for IVD instruments to internal teams and customers.
- Provide technical support and troubleshooting for laboratory diagnostic equipment in the assigned area.
- Conduct on site training, routine monitoring, and customer visits to ensure optimal product usage and customer satisfaction.
- Prepare required tools, reagents, and materials for training and installation activities.
- Perform quality control (QC) on products prior to installation to ensure compliance with company standards.
- Respond to, analyze, and follow up on customer inquiries and complaints, including escalation when necessary.
- Maintain proper documentation of training activities and troubleshooting cases through the ticketing/database system.
Qualifications
- Bachelor’s or Master’s Degree (S1/S2) in Biology, Biotechnology, or related Life Science fields.
- Strong interest or experience in Laboratory Diagnostics / In Vitro Diagnostic (IVD) instruments.
- Good communication and presentation skills, including the ability to communicate in English.
- Strong analytical and problem solving skills.
- Willing to travel for customer visits, product training, and field support.
- Able to work independently and collaboratively in a team environment.